Application Support Engineer

Katowice, Poland

Reference	7-26-22274
Contract type	Permanent

For our Client, world leader at broadcasting and commercializing sport in digital media, due to Katowice branch expansion, we are currently looking for Support Consultant (2nd line) – web applications.

workplace: Katowice

Responsibilities:
- Providing support for internal teams via an email and ticketing system
- Day-to-day investigation and analysis of development and application code deployment
- Producing detailed and well written support documents for internal tracking and future referencing
- Identifying issues and escalating problems to relevant teams when necessary.
- Application and Systems Support - Investigating internal escalations and solving technical issues arising from the live systems as a result of direct contact or monitoring; deploying, defining and setting up monitoring systems for the platform. The individual will also complete second line support of the application using a wide range of skills and technologies
- Undertake routine data modifications, data mining and reporting as required by internal users and customers
- Observe and respond as a matter of priority to alerts from the monitoring systems
- Undertake regular reviews of all system logs and resolve and issues identified
- Helping to develop and document processes within your area of work and identifying and updating existing processes as required

Requirements:
- Advanced skills in UNIX commands, scripting and BASH is a must
- Awareness of core Java technologies,J2EE, Springs , Hibernate, XML
- Knowledge of JIRA ticketing system (or similar)
- Knowledge of NAGIOS monitoring tool (or similar)
- Knowledge of server infrastructure (Tomcat, Apache, NGINX)
- Knowledge about DNS
- Operating Systems – Linux, Solaris and WINDOWS 2007
- Oracle11g DB experience, including SQL
- Knowledge and awareness of the following technologies: Microsoft Windows Server and desktop operating systems, Red Hat/Fedora Linux, Clusters, CDN, Microsoft Office, Microsoft Exchange, Microsoft Cluster Services, Load balancers, IP, software build technologies,
- English - good verbal and written communication skills
- Logical problem solver
- Ability to work to time-critical events and tight deadlines
- Must be available for 24/7 shift working system

Expires on

7/11/13 12:00 AM

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