Customer Service Host - Norwegian

Cape Town, South Africa

Reference	Norwegian
Contract type	Permanent

PURPOSE

Reporting to the Regional Manager for Scandinavia, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ players and customers (by telephone, email and online chats). Special emphasis on the Norwegian player service. This position entails rotational shift work based on the 24/7 operational requirements of the organisation and its clients.

JOB REQUIREMENTS

•Fluency in written and spoken English and Norwegian is essential
•Tertiary qualification
•Willingness and capacity to work on a flexible shift basis including night shifts
•A well established track record of high quality of service delivery as a Customer Services Representative
•Demonstrated literacy in MS Office: Outlook, Word and Excel
•Strong written and verbal communication skills
•Proven knowledge in the application of Customer Services Centre technical systems
•Ability to apply new technologies and methodologies
•Proven passion for customer service and Call Centres and excellent CRM skills
•Demonstrated quality orientation
•Excellent time management and adherence to schedule
•Enthusiasm to learn new marketing skills to incorporate into the customer hosting function

PERSONAL COMPETENCIES

•Assertive, confident, quick thinking
•Pro-active, organised and strong personal drive
•High numeracy, analytical, problem solving skills
•Adaptable and resourceful in an ever changing environment
•Systematic, precise, logical, accurate and thorough
•Energetic, motivated and innovative
•Excellent communication and interpersonal skills
•Sound organisational and time-management skills
•Accountability
•High stress tolerance

DUTIES

•Responding to customer queries by telephone, email and online chats
•Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
•Processing pertinent information into relevant databases
•Completion of tasks assigned during shift
•Customer relationship building and management as well as cross selling of products and services
•Problem solving tasks during shift
•Handling and taking full responsibility for customer related queries
•Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.
•Excellent time management and adherence to schedule
•Performing extra tasks given by managers / shift supervisors as required
•Hosting of VIP players
•Translations onto/for websites or emails
•Assistance in the planning and execution of the Norwegian player promotions

Expires on

7/31/13 12:00 AM

 (by web)

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