Incident & Operations Manager - IT management/ITIL/24-7/Support
Hertfordshire, United Kingdom
| Reference | 6023 |
| Contract type | Permanent |
Our client, a leading financial services client based in central Hertfordshire, requires an Incident Manager to be a key component in championing and driving Incident Management across the business, ensuring that optimum customer service is provided.
Additionally, you will also be required to manage and support all service incidents, either personally or via the Service Desk, through to successful completion and user satisfaction. This is a key role for driving service performance across the whole of the Operations sector.
Key skills & Experience
*Minimum 3 years' experience in an IT management position with 24/7 experience
*Good knowledge of MS-Windows OS, MS Office and Reporting tools
*Excellent English Language skills - understanding, speaking and language
*ITIL Certification. Foundation minimum
*Educated to degree standard with at least a 2:2.
*Experience in a financial services organisation & / or PLC firm.
Desirable
* Experience with business process management
* Experience of financial systems, ideally involving payment processing.
* A recognised qualification in I.T.
* Experience/understanding of Postillion Transaction Processing Switch software.
* Thorough understanding of NOC Support disciplines, processes and techniques.
* MCSE or MCITP
Please note that this role provides 24/7 out of hours support by telephone and remote PC connection, with site visits when necessary, on a rota basis. This role will also require you to work the occasional night shift (not more than 2 per month).
In return, candidates can expect an excellent career platform, challenging and interesting range of projects, and good remuneration package. Please contact Mike Owen at Parallel Consulting for further information and a detailed job description.
| Expires on | 5/24/13 5:16 PM |
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