French and Spanish Customer Service Team Leader

Greece

Company: Our client is a leading global IT company that has in excess of 20 years experience providing IT solutions to their EMEA client base. We are recruiting for a client that has a new customer support project based in Athens, Greece. They are managing the customer support and 1st line support for a major US technology company. They are now hiring a French and Spanish Customer Support Team Leader to manage their team.

Role: As Team leader of the Customer Service team you will be responsible for a team of up to 6 people. You will required to manage call quality, monitoring calls, quality assurance and customer support metrics. You will help your team achieve customer service and quality targets.

Skills: The ideal candidate will speak fluent French, Spanish English. In addition you will need experience in a customer service centre where you will have managed calls, call quality, quality assurance and management of a small team.

Gain: Our client is offering a fantastic opportunity for the successful candidate providing a relocation package and a salary of 1100 per month along with the opportunity to receive 250 bonuses per month. Candidates that have 2+ years in a customer service role with quality assurance and call monitoring will be given the opportunity to move into team lead. Contact us if you want to move up to the next level.

Ireland: +353 1 685 4448
France +33 182 882 640
Spain +34 931 815 635

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