German and Italian Customer Service Agent in Berlin

Berlin

Company: Our client is a Worldwide Outsourcing company that offers solutions both B2B and B2C routing to more than 3,000,000 customers. They are a global organization with more than 145 locations in 28 countries, providing local and multi-national customer interaction solutions to a world-class list of over 440 clients in different sectors.

They specialise in customer acquisition, sales, customer care, technical support and risk management and in turn have become a company that achieves great levels of customer satisfaction, retention and loyalty. Their European Customer Service team in Berlin is expanding and they have vacancies for German and Italian speakers.

Role: A new position has been created for a bilingual German and Italian speaking Customer Service Agent in the Berlin offices. The person in this position is responsible for providing the customer with support and solutions to their queries and also improving the company`s procedures to maintain customer satisfaction at all times. Their role includes,
- Supporting their business customers by responding to their queries regarding orders, shipment and deliveries.
- Delivering a service which is made easier by knowing the company`s products and their functions.
- Using customer feedback to continually improve products, procedures and customer service.
- Maintaining high quality standards when dealing with customer care, to achieve customer satisfaction
- Responding to customer calls, emails and queries in an appropriate amount of time without compromising quality.
- Managing each problem that arises until it is resolved and improving work exercises to the best of your ability to achieve the best results.


Skills: The ideal candidate must speak fluent German and Italian to bilingual level, while also having a sufficient amount of English. The candidate must be decisive, highly motivated, enthusiastic, have the ability to work in a team and possess excellent communicational skills both verbally and written. Previous experience in customer service, call centres etc would help with the dealing of customers. Basic IT skills such as the use of Microsoft Office and the internet are required. Multi-tasking and organisational skills and the ability to identify solutions would be a benefit.

Gains: This is well known company with excellent career potential. They are providing you a chance to develop and succeed within their company. Start dates are very soon with interviews being conducted asap. If you would like take this opportunity, contact us.

BeesWax Europe
Germany +49 695 007 1333
Netherlands +31 20 808 3008
Ireland +353 1 6854448
France +33 182 882640

customer service, customer support, client support, customer care,