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Employers

Customer Support Agent (English Speaker) - Greece, Athens, Galway

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Location:

Galway, Ireland 

Job Category:

Customer Service, Telecommunication

Salary:

- per month

EU work permit required:

Yes
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Job Reference:

Customer Support Agent (English Speaker)

Job Views:

89

Posted:

09.05.2018
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Job Description:

At the moment we are looking for native English speakers to fill several vacancies in a BPO in Athens, Greece. Are you interested in moving abroad?

- Projects and starting date: CANON B2C (24/09/2018); APPLE RCC (01/10/2018), WESTERN UNION (08/10/2018), MICROSOFT (10/10/2018);
- Initial Contract: 12 months (renewable)
- Working hours is 8 hours per day/5days per week
- Working hours based on client’s needs , mainly Monday – Sunday: 08:00 – 24:00

Responsibilities:
- To respond and record consumer enquiries/questions raised through free phone lines for customers.
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions

Job Requirements:

- Knowledge of native English;
- Writing speed: 20 words per minute;

- Good communication skills;
​- Customer service experience is a plus.

Salary Benefits:

- Salary: 1045.72euros gross (x14) + monthly performance bonus 0-200euros.
- Health Coverage by the Greek Social Security Foundation (IKA) plus private health care for all employees
- Travel Expenses: Paid by our client;

- Accommodation: Our client offer the first 14 days of stay in Hotel,
during this time will have a company looking for accommodation
according to your expectations;
- The company also offers Greek lessons, free Real Estate Agency fee

& other Benefits.

Employment Type:

Full time
Company Info
Cross Border Talents
Parque Industrial e Tecnológico de Évora, Rua Circular Norte,Escritório M 12_1
Évora, Évora, Portugal
Phone:
Web Site: https://www.cbtalents.com/
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Company Profile


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