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Inbound, Outbound or Back Office, Riga



Riga, Latvia 

Job Category:

Customer Service, Sales, Telecommunication, Tourism

EU work permit required:


Job Views:




Job Description:

At the moment we are looking for a Danish, Swedish, Norwegian or Finnish speakers (one of them), to fill a position in a multinational in Latvia, Riga.
You will work for a global customer experience specialist that provides outsourced customer care, sales, technical support, and credit management, through an extensive network of contact centers and work-at-home agents.

The conditions are according to the following requirements:
Main Responsibilities:
  • The main focus is to deliver an amazing customer experience and right resolution on every contact by email, chat or phone (Inbound, Outbound or Back Office);
  • Working hours is 8 hours per day/5days per week;
  • Working hours based on client’s needs, mainly Monday – Sunday: 08:00 – 23:00. Working hours depends on department, employees are working in shifts. Schedule for month is created 2 weeks before, taking into account preferences of employees and business needs.
Our Client Offers:
  • Fixed Term Contract (12 months, renewable with performance);
  • Covered flight expanses;
  • Covered accomodation costs for 30 days after arrival;
  • Relocation package (phone number, public transportation tickets, information about city, etc);
  • Support for finding apartment;
  • Social committee events;
  • Fully paid product and customer care skill trainings before work, different uptrainings during working time. Training is in English;
  • Other benefits depending on department (Taxi services, Fitness center services, Health insurance, etc.);
  • Career possibilities in BPO or IT sector;
  • Internacional Certificates (Top brand and CBT).

Job Requirements:

  • Graduates of High School (preferable: College, University) or equivalent;
  • Native or fluent Danish, Swedish, Norwegian or Finnish speakers;
  • Fluent English (Proficiency level-for training);
  • Young people - Average: 20-25 years (preferential);
  • Good Knowledge of PC;
  • Candidates enthusiastic and with costumer oriented;
  • Strong Sales skills will be a plus.

Salary Benefits:

Additional benefits - Description:
  • Taxi services paid by company for shifts ending at 23:00;
  • Fitness center services available free of charge without any limits;
  • Company and group events organized permanently;
  • Loyalty program (possibility to get advanced conditions based on seniority and results);
  • Health insurance after probation time 3 month (basic program);
  • Additional bonuses depending on project.
Any further information please do not hesitate contacting us.

Best regards,
Cross Border Talents


Employment Type:

Full time
Company Info
Cross Border Talents

Lisboa, Lisboa, Portugal
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