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Customer Success Specialist - Luxembourg, Bascharage



Bascharage, Luxembourg 

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Job Description:

Luxembourg represents a key market for us and we care a lot about a personal and close approach towards our customers. Selling is one point but here at skeeled, we see ourselves more in the position of consultants that help big companies innovate, digitalise and improve their general recruitment processes with skeeled technology.
Hence why a Customer Success Manager takes a key role within our Luxembourgish team to support our current sales team bring skeeled to this interesting market and help us reach our local targets for years to come.

* Work closely with the Sales Teams in order to facilitate and ensure a smooth Customer on-boarding process
* Have a closer contact to all our Luxembourg based customers in order to gather feedback from them about our software
* Being on the field and build strong relationships to improve customer’s retention and satisfaction rates.
* Provide technical support to all our Luxembourg based customers
* Design and provide high-quality training programs to customers.
* Help customers plan and understand the best ways to utilize our software based on their business needs.
* Identify potential issues within the accounts and take timely and effective action to resolve them.
* Maintain a deep understanding of the software and communicate features and functionality that will improve customer’s experience
* Contribute to the development of company goals, growth and profitability targets by being an active member of the skeeled team and culture

Job Requirements:

Must have Requirements:
* Bachelor’s degree in Business Management, Administration, Linguistics/Literature or related fields
* Perfect command of English and French. Written and oral communication are key for this role
* Exceptional communication and presentation skills
* Strong problem resolution and analytical skills
* Ability to multi-task, meet deadlines and prioritize projects.
* Passionate about customer success and technology
* Self-motivated and self-learner with the ability to work under minimal supervision

Nice to have Requirements:
* Previous experience with customer training and implementation, preferably with a SaaS software
* Fluency in Luxembourgish and/or German
Company Info
Boulevard General Wahis, 16eb
Schaerbeek, Belgium
Phone: +3228080218
Web Site: www.skeeled.com
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