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Employers

Dutch speaking Service Desk Analyst, Sliema

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Location:

Sliema, Malta 

Job Category:

Customer Service, Information Technology
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EU work permit required:

Yes
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Job Reference:

4188

Job Views:

52

Posted:

22.11.2018

Expiry Date:

06.01.2019
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Job Description:

Job Description 
 
Looking for the next step in your career? Enjoy a challenge?  Do you have an ambition for innovation? Want to make a difference?  
 
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. 
 
What you'll be doing 
 
This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. 
 
What would make you a good fit for this role? 
 
  •  Diploma or qualification in technology
  • Proficiency in English & Dutch is essential
  • 2  years work experience
  • 1+ years experience required in call centre managed services / services delivery environment within a medium to large ICT organization.
  • We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. 
 
Additional Information 
  • Great working atmosphere in an international team
  • 5 weeks of vacation
  • 3 sick days per calendar year 
  • Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
  • Contribution to the pension insurance
  • Contribution for public transport
  • Over standard health care 
  • Meal tickets
  • Refreshment (coffee, tea, water on work) for free
  • Notebook and mobile phone including data tariff per company standards 
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Company Info
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