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Danish Sales Officer, sliema



sliema, Malta 

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Job Description:

The Sales Officer is responsible for handling sales, customer on-boarding and document verification of a loan portfolio.


* Actively seek new sales by executing appointed strategies and instructions;
* Adhering to the team’s sales targets and deadlines;
* Collaborate with the Sales team members to constantly improve process efficiency and overall results;
* Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures;
* Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information;
* Responding to any customer queries via email, SMS and phone;
* Provide an excellent customer experience;
* Work closely with other Bank departments, especially Payments and Collections, in order to ensure transparent and efficient interaction;
* Ensure adherence to the Bank’s Code of Ethics and related policies;
* Involvement in production of Sales reports;
* Involvement in training and mentoring of other team members;
* Assist in documentation of the team’s Operational Procedures;
* Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures;
* Execute ad hoc tasks as may be requested by the Head of Marketing.

Required skills:

* We are looking for energetic, empathetic and positive individuals with great communication skills with a results-driven approach and a passion for Sales.
* Higher Education qualification;
* Able to read, write and speak fluent Danish and English;
* Essential demonstrable experience in sales of financial products;
* Experience with customer database is a plus;
* Team player with customer oriented mind-set;
* Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel);
* Able to follow oral and written instruction and to identify exceptions;
* Attention to detail, initiative and high standard of work;
* Willingness to learn and grow.
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