We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.


Danish speaking Customer Service Agent, Sliema



Sliema, Malta 

Job Category:

Customer Service

EU work permit required:


Job Reference:


Job Views:




Expiry Date:


Job Description:

Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market.
They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product.
Your role will include:

Customer Service:
Answering customer inquiries via email
Respect the Responsible Gaming Processes
Handling wide variety of player & account queries within agreed service levels
Communicating with customers keeping them well informed about the company products, services & promotions
Account and Documents

Verification (KYC):
Monitoring the partially automated verification processes of customer accounts
Manual verification of customer accounts
Documents check

Online Payments:
Monitoring of customer registrations
Monitoring and processing of incoming and outgoing payments
Monitoring of potential account abuse cases
Supports automated payment and withdrawal processes

Previous customer related experience (ideally within iGaming industry)
Native-like level of Danish language (both spoken and written)
Good English language skills
Must be PC literate – proficient MS Applications
Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
Ability to develop relationships & rapport with people
Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
Save Contact
Company Profile

comments powered by Disqus