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Finnish speaking Junior Casino Manager, Sliema



Betting Connections


Sliema, Malta 

Job Category:


EU work permit required:


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Job Description:

The Junior Casino Manager’s main focus is to support and actively drive the achievement of superior customer experiences, whereby building and improving customer value, satisfaction & loyalty, through direct customer interaction and companywide engagement in customer experience focused improvements and innovations.
The Junior Casino Manager will pro-actively engage with customers for the purpose of extending the depth & breathe of our customer relations and to actively identify and/or support, solve and prevent poor customer experiences.
The Junior Casino Manager is authorized to receive and handle customer due diligence documentation.
Duties and responsibilities
  • Project management including
    • Assisting the white label with their requests
    • Organising and prioritising projects and tasks
    • Delegating tasks across relevant departments (e.g. design, tech, BI, CRM, P&F, gaming, etc)
  • Coordinate and liaise with the white label in the alignment of campaigns/mailer content/network promotions across all customer touch points allocated for each campaign/promotion
  • Partake in the planning of customer engagement initiatives (campaign planning)
  • Keep the white label updated about changes, progress and news in the operations
  • Active pursuit and sharing of customer knowledge
  • Implement everyday improvement
  • Participate in quarterly assessments whereby various projects will be discussed and assigned
  • Customer Care including
    • Nurturing and maintaining player relationships through pro-active engagement via phone and e-mail
    • Facilitate resolutions to customer queries and issues brought forward while actively striving to achieve a “one correct answer” across all channels
    • Support and leverage the CRM infrastructure
    • Receive, handle and translate customer KYC documents


Job Requirements:

System requirements
  • 3CX
  • Dropbox
  • FSBO
  • Game Providers back offices
  • GEM
  • Gmail/Google
  • JIRA
  • Basecamp
  • Kayako
  • Kayako Desktop
  • Office365
  • OpenVPN
  • Payment Service Providers back offices
  • Simplicity (incoming contact classification tool)
  • Various internal file servers
  • Wiki

Employment Type:

Full time
Company Info
Betting Connections
Falcon House, High Street
Sliema, Sliema, Malta
Phone: +356 27204520
Web Site: www.bettingconnections.com
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