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Employers

Customer Service Team Leader, Gzira

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Location:

Gzira, Malta 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Views:

213

Posted:

14.05.2018

Expiry Date:

28.06.2018
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Job Description:

The Customer Support Service Team Leader will be responsible customer support team dealing with online sports betting, casino and virtual game products. The main responsibilities include effective resource planning, maintaining all service levels through performing a good quality and coverage of service by supervising agents, monitoring level of service quality, motivating current team members and identifying whether training is needed, problem solving and reporting to the management

Job Requirements:

Responsibilities

  • Assisting HR department in recruitment process
  • Induction training of new team members, leaders and agents as well as on-going training and coordination of support team
  • Management of Level 2 queries and providing support to agents to solve queries without ticket escalation
  • Report and give feedback on performances to Business Management, on bugs and issues to IT-department and Product Management as well as analyse their actual state
  • Reach key performance objectives

Required Skills

  • At least 3 years of experience in online gaming customer services related to sports betting and casino
  • Professional communication, organisational, resource planning, analytical and statistical reporting skills
  • HR management experience within a customer focused environment focused on providing high quality customer service
  • Experience in developing and improving processes and procedures to highly efficient level

Salary Benefits:

Benefits

  • Working and living in the sunny island of Malta
  • Dynamic and Fun events
  • A competitive salary
  • Health Insurance
  • Fresh fruits
  • Office in central location
  • Assistance in finding accommodation
Company Info
PlatinGaming Ltd
Level 0, 109 Sir William Reid Street, Gzira
Gzira, Gżira, Malta
Phone: +356 27791501
Web Site: www.platingaming.com
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Company Profile


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