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Employers

German VIP Account Manager, Malta

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Location:

Malta, Malta 

Job Category:

Other
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EU work permit required:

Yes
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Job Reference:

5418

Job Views:

39

Posted:

21.03.2018

Expiry Date:

05.05.2018
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Job Description:

The German VIP Account Manager will be responsible for key VIP players using a 360-degree approach to manage VIP to generate sustained revenue and also develop a referral channel for new VIP Players.

Responsibilities:

  • Being the main point of contact for our VIP clients
  • Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements.
  • Coordinating retention calling campaigns including planning, execution and evaluation.
  • Handle customers’ day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and tailor-made service.
  • Following up on specific customer cases and maintaining and good relationship with customers.
  • Collecting and analysing information and data on customer segments and suggesting changes for optimization.
  • Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.

Requirements:

  • At least 1 year in Account or relationship Management dealing with high value VIP clients ideally in Online Gaming sector
  • An excellent understanding of VIP expectations and delivering a first-class service.
  • Self-confident with the ability to build a good relationship with clients and colleagues, has an open, honest, enthusiastic and resilient approach.
  • Sales experience will be considered an advantage.
  • Fluent in English and native German
  • Possessing an Analytical mind-set
  • Excellent reporting skills using Word, Excel and PowerPoint.
  • Very well organized.
  • Able to work on own initiative
  • Detail oriented
  • Ability to work closely with other departments

If you are interested, please send your CV to sarahw@bettingconnections.com
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
Save Contact
Company Profile


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