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Risk, Fraud & Payment Analyst, Malta



Malta, Malta 

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Job Description:

Risk, Fraud & Payments Agent

Reporting to the Head of Risk, Fraud & Payments, the jobholder will make sure all customer withdrawals are processed correctly and timely whilst proactively anticipating issues to minimize fraud risk and upholding outstanding levels of customer service.


  • Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks.
  • Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
  • Investigate suspicious alerts (internal & external) with proper analysis and follow-up
  • Careful monitoring of possible money laundering transactions and communication of suspicions by submitting appropriate Suspicious Activity Reports (SARs) to MLRO
  • Proactively find players receiving bonuses which they are not eligible for applying appropriate processes to resolve the issue
  • Keep aware of active bonus campaigns and their vulnerabilities assuring that vulnerabilities do not manifest into business losses through diligent oversight of the customer base
  • Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
  • Suggest improvements to the Tools and procedures
  • Specialise in the detection & prevention of fraud
  • Professional handling of all related customer queries
  • Process incoming and outgoing customer payments, in a timely and error-free manner
- Follow up any payment-related issues or customer queries proactively
- Retrieve deposits from online banking sites and post into customer betting accounts
  • Perform bank checks and other reconciliation tasks as needed
  • Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management.
  • Knowledge of customer verification process for different regulations including the verifying player’s documents.
  • Other similar ad hoc work as set by the manager from time to time.

  • Ability to work closely with other departments across geographical boundaries.
  • Liaise with Customer Services on a daily basis, to resolve customer queries
  • Ability to work hours to suit the business needs – typically shifts 08H – 00H including weekends.

  • Excellent organizational and communication skills
  • Meticulous, takes initiative and possesses good analytical skills
  • Ability to meet deadlines on a day-to-day basis
  • Ability to work well with others and be a team-player
  • Good knowledge of Microsoft Office.

  • A minimum of 2 years industry experience in payment processing for online gaming, financial services or banking, e-commerce and other relevant industries.
  • Strong knowledge of how fraud or money laundering can occur within a financial system would be considered an asset.
If you are interested, please send your CV to sarahw@bettingconnections.com
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
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