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Danish Speaking Customer Service Executive, Sliema



Sliema, Malta 

Job Category:

Customer Service


€10,000.00 - €50,000.00

EU work permit required:


Job Reference:


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Expiry Date:


Job Description:

We are looking for a career focused individual to join our client's fast paced international team that are focused on customer needs. As a Danish Customer Service Agent, you will have to respond promptly and effectively to incoming customer calls, chats, and emails whilst providing technical support to customers.

Key Responsibilities:

* Respond promptly and effectively to incoming customer calls, chats and emails.
* Ensure that more complex customer issues are followed up and resolved in a timely manner.
* Provide technical support to customers.
* Proactively develop customer relationships by maintaining contact at an appropriate level.
* Feedback recurring customer issues to Team Leader and relevant internal department

Must have:

* Excellent verbal and written Danish and English
* Full eligibility to work in Malta
* Happy to work mixed shifts between 10:00am – 00:30am across weekdays and weekends
* Excellent typing skills – speed and accuracy & computer literacy
* Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
* A proven team player with a can do attitude.
* Flexible approach to working in a dynamic and often hectic environment, able to multitask.
* High level of customer service orientation, with a proven ability to see problems through to their resolution

Nice to have:

* Customer service experience
* Experience of using Microsoft Word, Excel and the Internet.
* A passion for sports.
* Shows initiative, suggesting ways to improve the customer experience
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
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