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Payments and Fraud Agent, Sliema



Sliema, Malta 

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Job Description:

Payments and fraud prevention agent
The purpose for this role is to monitor customer's deposits, identify and check fraudulent activities and ensure all player winnings are paid in a timely and efficient manner. Payments and Fraud Agents will represent the company at all points of contact in a professional and becoming manner.
The selected candidate will be part of a team of 10 Agents and report to the Payments & Fraud Team Leader.
·       Check and process online e-gaming withdrawals in fast and efficient manner
·       Make sure the payments services, provided to the customers, are undisruptive
·       Monitor customer deposits and ensure the deposit acceptance rate is high
·       Monitor, investigate and prevent fraudulent activity in all forms
·       Assisting with police investigations related to suspicious transactions
·       Actively follow industry news and trends
·       Identify and report improvement areas according to company procedures
·       Work towards set KPIs
·       Provide 2nd line support to Customer Support Department
·       Liaise with external payments teams to resolve any pending issues
·       Assist the Payments & Fraud Operational Manner as required
Skills & Competencies
·       On-line gaming experience with electronic payments
·       Excellent attention to detail
·       High proficiency of English
·       Clear thinking and problem solving
·       Flexible to work on shift
·       Previous experience in a similar position will be considered an asset

Send your CV to careers@bettingconnections.com.

Employment Type:

Full time
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
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