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Danish Customer Support Agent, Sliema



Sliema, Malta 

Job Category:

Customer Service

EU work permit required:


Job Reference:


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Job Description:

Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market. They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product.
Your role will include:
Customer Service:
  • Answering customer inquiries via email
  • Respect the Responsible Gaming Processes    
  • Handling wide variety of player & account queries within agreed service levels
  • Communicating with customers keeping them well informed about the company products, services & promotions

Account and Documents Verification (KYC):
  • Monitoring the partially automated verification processes of customer accounts
  • Manual verification of customer accounts
  • Documents check

Online Payments:
  • Monitoring of customer registrations
  • Monitoring and processing of incoming and outgoing payments
  • Monitoring of potential account abuse cases
  • Supports automated payment and withdrawal processes
  • Previous customer related experience (ideally within iGaming industry)
  • Native-like level of Danish language (both spoken and written)
  • Good English language skills
  • Must be PC literate – proficient MS Applications
  • Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
  • Ability to develop relationships & rapport with people
  • Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required
Send your CV to careers@bettingconnections.com.

Employment Type:

Full time
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
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Company Profile

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