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Swedish Speaking Customer Operations Executive, Any Region



Any Region, Malta 

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Job Description:

Out client, a growing sports betting company based in Malta, is looking for Swedish speaking Customer operations Executive. This is a highly varied role - a combination of KYC, Payments and Customer Support, with plenty of opportunity to grow.

Customer Service:

  • Answering customer requests through the Chat and Email channels in Swedish
  • Optimize operational processes within the customer service team
  • Information mediation between the individual departments and customer feedback
  • Respect the Responsible Gaming Processes

Account and Age Verification (KYC):

  • Monitoring the partially automated verification processes of customer accounts
  • Manual verification of customer accounts

Online Payment:

  • Monitoring of customer registrations and SMS verification
  • Monitoring and processing of incoming and outgoing payments
  • Monitoring of potential account abuse cases
  • Supports automated payment and withdrawal processes

The requirements for you:
  • Do you have sufficient self-confidence and experience to play a leading role in a fast-growing team of industry experts and to take responsibility in customer service, online payment and KYC?
  • You are an excellent listener and are blessed with a great communication skills. Fluency in Swedish language is a must.
  • You are ready for new challenge and you use this word in your everyday life instead of the word 'problem'.
  • Have you already worked in an i-gaming company and are familiar with the specific products and services? Fantastic! That’s a big asset.
  • Experience in the area of ​​Customer Operations (Customer Service, Online Payment, KYC).
  • You have already accumulated experience in CRM, marketing, product management.
  • You see the potential to constantly expand your area of ​​responsibility in our company and grow into further roles.

Sounds like you? Then forward your CV to sjennings@bettingconnections.com
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
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