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Employers

German Speaking Customer Service Officer, Sliema

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Location:

Sliema, Malta 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Reference:

3351

Job Views:

15

Posted:

29.03.2018

Expiry Date:

13.05.2018
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Job Description:

Responsibilities :
 
  • Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services
  • Ensure that client accounts are opened according to the client’s product and service guidelines
  • Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application
  • Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information
  • Identify selling opportunities after analyzing the customer’s needs
  • Address cancellation and temporary/ permanent blocking of cards, as per customer requests
  • Process of transactions and outgoing payments accurately within the company’s I.T. systems
  • Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct
  • Keeping records as required
  • Issuing of new cards and renewal processes
  • Assistance with gathering of data/information for the company (via phone, e-mails and chat)
  • Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies
  • Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions
  • Communication and close cooperation with country co-ordinators and other departments
  • Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records
  • Other related ad hoc duties that may be assigned from time to time.
                                                                                     
Advantages :
 
  • The opportunity to work in a dynamically evolving company
  • Opportunities for growth, realization of own ideas and further training
  • Professional and attentive environment
  • Other benefits, depending on candidates’ skills and experience
 
Requirements :
 
  • University degree
  • Fluent in both English and German. Additional languages will be a benefit
  • Previous experience in a similar position is an asset
  • Strong communication skills, both verbal and written
  • Computer skills
  • Team player and customer oriented
  • Willingness to learn and expand horizons

Send your CV to careers@spotonconnections.com

Employment Type:

Full time
Company Info
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