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Employers

Customer Services Officer, Sliema

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Location:

Sliema, Malta 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Reference:

3569

Job Views:

31

Posted:

22.05.2018

Expiry Date:

06.07.2018
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Job Description:

The Customer Services Officer forms part of a team that handles all customer related queries for the Investment Services operation.
Both offline and online customers are supported and the customer services team support queries arriving via phone, social media, email and proprietary messaging systems.
 
Duties include:
  • Assisting clients onboarding
  • Answer all incoming calls and performing outbound calls.
  • Providing support to clients via CRM and other systems
  • Providing information to new or existing clients
  • One to one platform demonstrations
  • Other monitoring duties
  • Be vigilant with data protection and keep up to date with all data protection laws.
  • Take full ownership of your own clients to ensure first call resolution.
Requirements:
You should:
  • Be able to work on your own initiative as well as within a team
  • A minimum of 1 year experience in customer service  
  • Have excellent written and spoken English 
  • Have excellent written and spoken Maltese OR Italian OR Dutch
  • Be proficient with computer related skills
  • Be a problem solver
 Send your CV to careers@spotonconnections.com

Employment Type:

Full time
Company Info
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