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Employers

Responsible Gaming Analyst, Any Region

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Location:

Any Region, Malta 

Job Category:

Other
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EU work permit required:

Yes
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Job Reference:

5678

Job Views:

11

Posted:

07.04.2018

Expiry Date:

22.05.2018
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Job Description:

Responsible Gaming Analyst
Malta

The Responsible Gaming Analyst is a role at the crossroads of regulation, data analysis and working with customers and colleagues. All aspects of this role will be focused on reducing gambling problems of customers in compliance with regulations. In this role you will be the company’s eyes and voice in respect of responsible gaming, acting as an expert within the company and as a liaison between customers and the company. The role includes the following tasks:

  • Reporting to the Responsible Gaming Manager.
  • Being up to date with regulations, policies & procedures and best practice regarding responsible gambling.
  • Detecting underage gamblers using back office tools for analysing and monitoring customers.
  • Detecting problem gamblers using back office tools for analysing and monitoring problem gambling indicators.
  • Reviewing Customer Support (CS) chats to detect underage and problem gamblers and to monitor CS compliance with regulations, policies & procedures and best practice.
  • Risk-scoring and flagging customers for follow-up actions such as customer interaction, exclusion and refunding.
  • Performing customer interaction in certain cases to assist customers via chat, email, telephone in controlling their gambling behaviour.
  • Analysing and resolving customer complaints relating to responsible gambling, and referring unresolved customer grievances to designated departments for further investigation.
  • Liaising with CS to resolve customer complaints relating to responsible gambling.
  • Liaising with CS and Payments & Fraud (PF) in respect of follow-up actions.
  • Liaising with PF where problem gambling coincides with fraud and money laundering suspicion.
  • Assisting the CS, PF and Legal & Compliance (LC) teams in any RG queries.
  • Updating customer account details with necessary information.
  • Giving suggestions for tool improvements and new back office tools.
  • Recommending improvements of best practice and policies & procedures.
  • Working on ad hoc tasks and projects as required to develop the business as directed by the management team.
  • Any other related tasks assigned by the company.

As a team player, you will:

  • Submit ideas to increase the performance of the team.
  • Work with colleagues to keep up to date with industry trends, best practice and regulatory developments.
  • Support and encourage team members.
  • Work effectively and build exceptional relationships with all other team members.
  • Adhere to company core values, policies and procedures and the code of conduct.
  • Adopt a global approach.
  • Work on the completion of MyPlan (progression plan)
Ideally, you bring the following into this role:

  • Responsible gambling expertise.
  • Experience in the analysis of problem gambling.
  • Experience in customer interaction with problem gamblers.
  • Awareness of fraud and anti-money laundering.
  • Motivation to achieve personal, team and company success.
  • Availability for working in shifts (including weekends and public holidays) depending on business requirements.
  • A great fit with the company.
  • Excellent written and verbal communication skills.
  • Fluency in English.

Team duties/ communication
  • Submitting ideas to increase productivity of his/her team and keeping up to date with industry trends and developments.
  • Support and encourage team members
  • Work well with team and alone
  • Working effectively and building exceptional relationships with all other team members.
  • Working on ad hoc tasks and projects as required to develop the business as directed by the management team.
  • Liaison internally and externally representing the company
  • Glocal approach
  • Completion of MyPlan on a regular action plan (progression plan)
  • Take ownership of any potential risk factors to your role and/or department related to the company and group.
If you are interested, please send your CV to sarahw@bettingconnections.com


Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
Save Contact
Company Profile


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