We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Employers

Merchant Customer Support and QA Analyst ( B2B technical support ) - speaking Polish or Spanish, Sliema

col-narrow-left   

Location:

Sliema, Malta 

Job Category:

Information Technology
Negotiable -

EU work permit required:

Yes
col-narrow-right   

Job Views:

16

Posted:

11.06.2018

Expiry Date:

26.07.2018
col-wide   

Job Description:

MERCHANT CUSTOMER SUPPORT AND QA ANALYST
Malta
 
Our client is a global payment provider and they are seeking to recruit a Merchant Customer Support Analyst, working full time (Mon-Friday) in Malta.

Key responsibilities include:
  • Reporting to the, Service Delivery Manager and COO
  • Responding to customer service/ support interactions
  • Working with the QA team, in line with the Company’s established service level policies and procedures.
  • Diagnose and resolve problems using available information resources including Database access and using basic SQL queries.
  • Escalating issues that cannot be addressed by the Support Desk.
  • Follow up on customer calls and support technicians 
  • Log and track all support desk interactions, logging of Incidents made via phone and email.
  • Providing analysis and resolution of Incidents at first contact where possible.
  • Providing an excellent level of customer service at all times.
  • Be involved in quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
  • Execute test cases, scripts, plans and procedures (manual and automated) with the QA team.
  • Liaise with the business analysis team to transform business requirements into test cases.
  • Provide assistance with production issues.
  • Performs testing on applications that creates efficient and maintainable new applications.
  • Provides constant feedback to management regarding all aspects of the test life cycle.
  • Ensuring all incidents are rapidly analyzed and resolved in accordance with the SLA.
  • Attending crisis meetings for high severity incidents.
  • PCI and Security Awareness and rigorously adhere to InfoSec Policies & Procedures and Acceptable Use Policy.
Company Info
Betting Connections
High Street
Sliema, Malta
Phone: +356 27 204 520
Web Site: www.bettingconnections.com
Save Contact
Company Profile


comments powered by Disqus