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Employers

Technical Specialist (m/f) Automotive Parts French, Maastricht, Maastricht

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Location:

Maastricht, Netherlands 

Job Category:

Customer Service, Engineering, Other, Technical
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EU work permit required:

Yes
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Job Reference:

A411

Job Views:

814

Posted:

09.03.2017
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Job Description:

Our client is a well-known international car manufacturer and its customer service center is the central point of contact in Europe, caring for the needs of current and prospective customers.
 

Technical Specialist (m/f) Automotive Parts French, Maastricht

 

Your Responsibilities:

• Resolve incoming support requests, incidents and problems in French
• Resolve escalated technical parts enquiries for cars, vans and trucks
• Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
• Identify, escalate or resolve complex issues when necessary
• Proactively and continuously monitor workload to ensure timely investigation and response to support requests
• Proactively identify, analyse and resolve or escalate problems and situations applying personal expertise and accrued knowledge
• Is able to provide feedback with proposed solutions to business partners influencing product/system specification and policy
• Is able to steer process change requirements to business partners
• Ensure quality improvements within supported services
• Uses out-of-the-box thinking to develop alternative solutions when established processes are not sufficient.
• Proactively steers analytical reasoning and problem solution amongst colleagues
• Recognises when issues or problems pop up more than once and takes appropriate action after accurate analysis
 

Job Requirements:

• Excellent communication skills (B2B)
• Excellent in French, both verbal and in writing
• Expert skills in customer support and problem solving
• Expert affinity with IT - Computer literate (MS Windows Office)
• Expert affinity with the car trade and technology
• Advanced knowledge of interactions between tools and support systems
• Is capable of handling expert tasks in combination with regular workload without detriment to own stress level
• Uses expert knowledge, training and experience to come to root cause in problem solving
• Acts as a “brand ambassador”
• Supports strategic direction even if in conflict with own view
• Checks and corrects erroneous data content in systems where encountered or prompts responsible party to amend
• Expert knowledge in Electronic Parts/Component Catalogues

Employment Type:

Full time
Company Info
people-s-place GmbH
Johann-Miller-Str. 3
Ulm, Baden-Württemberg, Germany
Phone: +49 (0) 731 14412811
Web Site: www.people-s-place.com
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Company Profile


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