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ASML - Business Support Officer - Customer Support, Veldhoven



Veldhoven, Netherlands 

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Job Description:

Within the sector Customer Support (CS) the Business Projects & Support (BPS) department is responsible for all major Non-Product-related structural improvements (excluding IT).

The CS BP&S Business Support Officer uses his/her drive for to assure that the CS business is provided with maintained Business Information (eg. CS org. charts, CS roles and Business continuity / crisis management) by assuring business information is documented, retrievable, maintained, monitored and improved and supported embedding in daily operation.
In addition selected Business processes are executed (e.g. Business Continuity / Crisis management dry runs, quarterly CS award, periodic Org chart/roles verification etc).

Job Description
  • Publish and maintain the existing CS business information, including CS corporate and BP&S intranet site (publication and collaboration). For examples CS organization charts, CS roles and business continuity and Crisis team manual.
  • Manage change control for applicable Business Information by facilitating change requests, analyzing them and organizing change control boards, involving multiple stakeholders in every level and location in CS.
  • Support users in the application of BI and share best practices within the CS network.
  • Maintain a team of champions for the applications of the Business Information.
  • Perform regular audits on business processes and dry-runs to ensure compliancy within the standards and identify and report gaps and recommendations. Incl. yearly dry-runs for business continuity & crisis mgt. and executing quarterly CS Awards process

Context of the position
The person in this position reports to the Business Projects & Support Manager. He or she interacts with the other BPS team members, project reference teams / champions, and others across all of CS, and occasionally across ASML.
Company Info

Eindhoven, Noord-Brabant, Netherlands
Web Site: www.Qreer.com
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