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Field Software Engineer, Eindhoven



Eindhoven, Netherlands 

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Job Description:

The Software Support Engineer is part of the Systems team, responsible for developing, building, installing and servicing the company's proprietary technology.

The software to be supported is used to control and monitor High-Throughput Catalyst Screening Systems, developed by the company. Those systems are in use to perform contract research and at our customers sites worldwide. Our workflow is based on SQL Server databases and software tools built in C#.
Tasks for the Software Support Engineer include the support of the software and the databases for both internal and external customers. This support will cover the complete life-cycle of projects including the installation and startup of the new units, the day-to-day troubleshooting and maintenance and upgrades. Therefore the Software Support Engineer will travel all over the world up till 50% of the time.
An active involvement in the further development of the software platform is also expected.

Tasks will include, but are not limited to the following:
  • Installing and configuring the software and databases in close cooperation with the project teams to allow them to run experiments;
  • Supporting software and databases for both our internal operations as well as our worldwide customers;
  • Supporting users in processing data and getting the right information from the databases;
  • Participating in further development of our research platform by taking part in multidisciplinary teams and providing expertise on software and databases;
  • Providing customer support via telephone, remote desktop or visits on location;
  • Capturing feedback from both internal and external customers and converting that into plans to improve our product.
Company Info

Eindhoven, Noord-Brabant, Netherlands
Web Site: www.Qreer.com
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