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Employers

ITIL Change Manager/ITIL Service Manager, Amsterdam

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Location:

Amsterdam, Netherlands 

Job Category:

Information Technology
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EU work permit required:

Yes
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Job Reference:

KT0506_1528265580

Job Views:

17

Posted:

06.06.2018

Expiry Date:

21.07.2018
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Job Description:

For a big retailer in Amsterdam, we’re looking for an ITIL Change Manager who is responsible for day to day execution of Change Management delivery to the ITIL processes. The company is looking for an experienced person who’d be able to manage complex issues, create successful solutions and think out of the box.

Responsibilities

* Develop and deploy a new and enhanced change (&release) process to the European companies’ business (globally aligned). Develop, improve, document, and communicate the change process;
* Support the daily business performing their changes to the IT environment to ensure stability, knowledge, and communication.
* Responsible for continuous improvement conform PCI/SOX IT audit controls
* Collect change process metrics; design and implement process improvement measures to drive efficiencies and effectiveness in executing changes
* Share best practices, cross-train staff and ensure that customers and key stakeholders are kept informed during the change request process.
* Assist or partially own other ITIL Service Transition or Operation processes such as Incident Management.
* Ensure strong, clear and effective communication across all stakeholders

Qualifications

* 5+ years of IT experience in a technical operational role
* General technical understanding of a variety of OS and technologies (ex: Windows, Unix, virtualization, cloud computing, database technologies, networks and back-end infrastructure)
* General understanding of the Software Development Life Cycle Engineering
* Strong communication skills with ability to translate technical terms into business impact
Company Info
LevyAssociates
Pilgrims Lodge
St Albans, United Kingdom
Phone: 01727865533
Web Site: http://www.levynet.co.uk
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