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Employers

Vacature Technical Support Engineer - Healthcare IT - Eindhoven, Eindhoven

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Client:

Philips Healthcare

Location:

Eindhoven, Netherlands 

Job Category:

Technical
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EU work permit required:

Yes
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Job Views:

3

Posted:

31.07.2018

Expiry Date:

14.09.2018
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Job Description:

Call acceptance and determine the support level rights of a customer Analyse customer events and determine if it is a incident or problem Solving customer incidents remotely Determine if site delivery managers or application consultant needs to go onsite for event analyses or incident solving Timely escalation of incidents to second line support, to assure that events are solved within the SLA time frame. Provide regular feedback on event status of severity level 1, 2 , 3 and 4 to customer or client service manager. Monitoring if events forwarded to third party are solved within the agreed SLA with the vendor, incase needed escalate to client service manager. Remote monitoring of customer solutions if part of the service contract Provide pro-active remote support and system management if part of the service contract Remote installation and testing of hotfixes, updates and upgrades ..
Company Info
Technicus.nl

Tilburg, Netherlands
Phone:
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