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Employers

Dutch Customer Service for Online Store, Lisbon Portugal

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Location:

Lisbon Portugal, Netherlands 

Job Category:

Customer Service

Salary:

- per month

EU work permit required:

Yes
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Job Reference:

09201815

Job Views:

295

Posted:

11.12.2018

Expiry Date:

19.12.2018
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Job Description:

The client's online store offers customers in 15 European countries a wealth of products from a variety of brand partners. The company maintains a cross-platform online store that sells shoes, clothing and other fashion items.
 
Client's assortment comprises not just trendy brands and local designer fashion – the creative whizzes at zLabels, client’s private labels arm, now also create unique fashion designs. All orders are distributed through custom-built logistics centers. Clients Service ensures that all customer needs and desires are addressed in a timely manner and at no extra cost

The job
 
Together with your colleagues you will be part of a team ensuring a competent and friendly customer service experience over the phone and via e-mail.
 
Main Activities
 
Part of your daily activities will be:
 
  • Listening to customers’ questions and concerns, providing the best possible answers and solutions;
  • Troubleshooting regarding orders, deliveries, payments and returns; 
  • Providing information about fashion products;
  • Escalating and rerouting the necessary matters and issues to other departments.
 
 

Job Requirements:

  • Native/Fluent Dutch and good English (B2/C1);
  • Writing speed: 20 words per minute.

Salary Benefits:

Cross Border Talents' Client Offer

  • Renewable contract of 12 months;
  • Health Coverage and Private Health Care;
  • Attractive Salary with performance bonus;
Working hours
 40 Hours per week on a rotational shift pattern from Monday to Sunday, 07:00h to 21:00h.
 
Rotating shifts
You will be assigned a daily working schedule of 8 hours with an additional hour lunch break. You will be informed in advance about the working schedule.
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Your workplace
Our client currently has eight office buildings in Portugal. Six of these are located in Lisbon, including the headquarters.
 

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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Company Profile


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