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Dutch Customer Service for Online Store, Lisbon Portugal



Lisbon Portugal, Netherlands 

Job Category:

Customer Service


- per month

EU work permit required:


Job Reference:


Job Views:




Expiry Date:


Job Description:

The client's online store offers customers in 15 European countries a wealth of products from a variety of brand partners. The company maintains a cross-platform online store that sells shoes, clothing and other fashion items.
Client's assortment comprises not just trendy brands and local designer fashion – the creative whizzes at zLabels, client’s private labels arm, now also create unique fashion designs. All orders are distributed through custom-built logistics centers. Clients Service ensures that all customer needs and desires are addressed in a timely manner and at no extra cost

The job
Together with your colleagues you will be part of a team ensuring a competent and friendly customer service experience over the phone and via e-mail.
Main Activities
Part of your daily activities will be:
  • Listening to customers’ questions and concerns, providing the best possible answers and solutions;
  • Troubleshooting regarding orders, deliveries, payments and returns; 
  • Providing information about fashion products;
  • Escalating and rerouting the necessary matters and issues to other departments.

Job Requirements:

  • Native/Fluent Dutch and good English (B2/C1);
  • Writing speed: 20 words per minute.

Salary Benefits:

Cross Border Talents' Client Offer

  • Renewable contract of 12 months;
  • Health Coverage and Private Health Care;
  • Attractive Salary with performance bonus;
Working hours
 40 Hours per week on a rotational shift pattern from Monday to Sunday, 07:00h to 21:00h.
Rotating shifts
You will be assigned a daily working schedule of 8 hours with an additional hour lunch break. You will be informed in advance about the working schedule.

Your workplace
Our client currently has eight office buildings in Portugal. Six of these are located in Lisbon, including the headquarters.

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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Company Profile

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