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Mandarin speaking Technical Support, Manila



Manila, Philippines 

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Job Description:

Are you fluent in Mandarin and passionate about customer support? Keep reading. A gaming company have an exciting job opportunity for a Mandarin speaking Technical Support to join their team in Manila, Philippines. If you have a high sense of responsibility and good communication skills, this job could be perfect for you!

Your key job responsibilities as the Mandarin speaking Technical Support in Manila, Philippines will include:

  • Provide after-sales technical support for the company's products, and responding to customer requests through telephone / mail / IM software within a specified time
  • Responsible for accepting technical support requests from customers and effectively recording and processing in the follow-up process
  • Responsible for quickly locating customer problems, according to relevant knowledge bases, technical documents to find corresponding solutions to known problems and provide professional answers
  • Case discussion, research and technical analysis with the R & D team when necessary to solve customer problems
  • Handle emergency upgrade cases
  • Understanding and collect customer problems and needs, analyzing and processing user needs, because of customer needs, effective control of demand changes
  • Timely resolution or communication of daily problems of IT systems

Job Requirements:

Requirements for this Mandarin speaking Technical Support job in Manila, Philippines:

  • Bachelor degree or above or more than three years of development / testing work
  • Have a high sense of responsibility, good communication skills, logical analysis ability, and continuous learning ability
  • Be able to deal with problems independently
  • Familiar with Linux operating system and commands, familiar with MySQL database, able to write SQL statements proficiently
  • Relevant IT technology certification preferred
  • 5 years of development experience or 5 years of testing experience is preferred
  • Experience in software technical support, software training, and after-sales service is preferred

If you meet the above requirements for this Mandarin speaking Technical Support job in Manila, Philippines, we would like to hear from you! Please send your CV through to contact@initiateinternational.co.za today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.

Employment Type:

Full time
Company Info
Language Recruiters

Cape Town, South Africa
Phone: +27 21 201 7373
Web Site: www.languagerecruiters.com
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Company Profile

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