We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.


IT Specialist - GOS (LEX/eWM), Wroclaw





Wroclaw, Poland 

Job Category:


EU work permit required:


Job Views:




Expiry Date:


Job Description:

At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world. 3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: + Be a Buddy for Entry-level Analysts on given expertise area + Perform configuration analysis across SAP and its associated integration points + Provide functional knowledge for the applications supported by 3M’s global support organization + Ability to resolve complex business requirements via SAP configured solutions + Develop functional/technical specifications for break/fix & minor enhancements and collaborate with the development organization for their development + Resolve Level 2 queries (i.e. break/fix, etc.) that are assigned to them by the Queue Manager + Accountable for end-to-end resolution of incidents; track and monitor incidents throughout the lifecycle + Collaborates as needed with other SAP support team members + Facilitates interactions and escalations with appropriate groups (e.g. 3M SAP process teams, Global Infrastructure, etc.) + Accountable for completion of all communication activities back to the consumer (while communication may be executed by others, case manager is accountable for the completion of communication activities) + Meet or exceed established SAP Support Service Level Agreement (SLA) + Update procedures, operation instructions, and any other documentation impacted by system changes + Must be able to travel internationally if needed + Off hours on-call support is required + Ensures adherence to 3M and Global Support Organization policies, guidelines, and procedures as required for the effectiveness and quality of the services provided. + Continuous improvement of processes and Lean Six Sigma project coordination. + Positively contributes to and supports team efforts and objectives Requirements + Bachelor’s Degree with an accredited University / College + Minimum of 3 years’ experience working with SAP + Must be fluent in English + Experience with support in SAP eWM, GTS, TM or WM, SD + Strong communication and presentation skills and the ability to work in a team environment + Experience working in a global SAP environment + Individual must be detail oriented, self-directed and have strong independent problem solving skills. The ability to multi-task is inherent in the job responsibilities + Ability to develop and exercise task specific project plans with minimal supervision. + Experience working with SAP Solution Manager, HP Service Manager, HP Quality Center, and IT Help Request would be beneficial + Practical knowledge of Lean Six Sigma would be beneficial Offer: + Attractive compensation + Private medical care + Life insurance + Retirement scheme + Multisport card + Opportunity to work globally as part of an international organization + Work in a dynamic, respectful, inclusive and friendly environment with open door policy + Unique organizational culture focused on collaboration and problem solving + Professional training and onboarding package Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. 3M is science applied to life. At 3M, we are in your cell phone. We are in your car. We are at your doctor’s office. You are never more than 10 feet from a 3M product. 3M helps make it possible for many other companies to do what they do. At 3M, we produce a mind-bending 55,000 products. Our technology expertise started over 100 years ago with ceramics, turning minerals into sandpaper. This expertise has grown to span 46 technology platforms, with thousands of products and applications. Our scientists are experts at combining our core technologies to invent a surprising range of products. Our people and our products reshape the way we live our lives every day. From celebrating new ideas to uncovering fresh uses for tried and true products, 3M solves problems for people, for communities and customers around the world.
Company Info
Thomson Reuters
3 Times Square
New York, United States
Web Site: http://thomsonreuters.com/
Save Contact
Company Profile

comments powered by Disqus