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Italian Speaker - Customer Service Representative, Lisbon



Lisbon, Portugal 

Job Category:

Customer Service


- per month

EU work permit required:


Job Reference:


Job Views:




Expiry Date:


Job Description:

Our client delivers advanced mobile services, next-generation TV, high-speed internet and smart solutions for people and businesses. They are invested in becoming a global leader in the Telecommunications, Media and Technology industry.

Their mission is: Connect people with their world, everywhere they live, work and play...and do it better than anyone else. This way, their customers can stay connected from nearly anywhere. It doesn’t matter if they’re driving home from work or traveling across the country or beyond.

Our client is also launching its new high-tech "Connected Car" device. Depending on the model of the customers car, it allows the clients to connect to Wi-Fi during their travels and in particular to ensure the control of the condition of their vehicle and to provide additionalsafety and assistance.

Job Requirements:

The job
As a Customer Service Representative for our client, you will provide an exceptional customer service via phone, e-mail and chat to the “Connected Car” customers in Italian and English.

Part of your daily activities will be to:
• Assist in answering all customer queries, “Connected Car” product issues, available options, vehicle compatibility and additional communications within agreed service standards;
• Advise and guide potential customers in their purchases using positive sales and marketing techniques;
• Work with multiple mainframe, software, and web-based programs.

Salary Benefits:

Contract details
• Fixed-term, renewable employment contract;
• Initial contract with a duration of 12 months;
• Up to two contract renewals with a duration of 12 months;
• Permanent employment contract after 3 years;
• Private health insurance after 6 months of contract signature (additionally to the standard insurance).

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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