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German Speakers Customer Support Advisor – Lisbon City or Expo, Lisbon



Cross Boarder Talents


Lisbon, Portugal 

Job Category:

Customer Service


- per month

EU work permit required:


Job Reference:


Job Views:




Expiry Date:


Job Description:

Our client is worldwide leader in Customer Experience Management and shared services for international markets. With more than 5.000 employees, providing services to around 60 countries in 28 different languages.

In 2015, our client was considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector. As a young, dynamic team, our client is committed to the success of their partners and dedicated to provide an outstanding performance for the customers to every extent.

Your Task
As a customer customer service representative, you are responsible for handling customer inquiries, advice or review processes. Become part of our international team and secure the best possible services to all final customers of our client.
• Inbound Customer Service;
• Secure respectable waiting times for our customers and answer questions at the highest level by phone, email and live chat;
• They guarantee excellent service quality and efficiency to achieve our team goals;
• You advise our customers competently and offer active newest offers.

Expiry and compensation training

An intensive training of all new employees is the foundation of a successful career.
Your training will normally have a duration of approximately two weeks. During the training you will
get an insight into your future working field. This includes:
 integration into the team ;
 enrollment in software systems for electronic data processing;
 Comprehensive product training offers and services our clients;
 Introduction to customer relationship management and telephone support;
 Practical insights into everyday work and independent development of training content.

Job Requirements:

Other conditions for working position
Your working hours
 The necessary availability for the project is between 00:00 and 24:00 clock including rotative weekend work;
 In spite of the temporal limitation of your work (160h / month) can be your working hours sometimes divided irregularly (Example: 50h - Week 1 and Week 2 30h);

Vacation and holidays
Since you sign a Portuguese employment, apply also to the Portuguese holidays. If you are working on a Portuguese holiday, you get a percentage surcharge on basic salary for that day.
Your leave entitlement is governed by Portuguese law.

BIn Portugal you will receive holiday and Christmas bonuses. These are respectively the amount of your basic salary.


Salary Benefits:

Your workplace
Our client have is headquartered in Lisbon.
All international projects are located in Lisbon, from where also our English speaking customer service is performed.
Content simulation contract type
 Temporary, renewable contract
 Initial duration of the employment contract of 12 months
 Subsequent extensions of each other 12 months
 Private health insurance after six months from contract signature
 The Atlantic Experience Program (for international applicants) *
 airport pickup and administrative support to their integration in Portugal
 Subsequent airfare refund
 Free annual flight to the homeland
 Accommodation in a room / apartment rent by our client in

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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