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Employers

Arabic Quality Analysts, Lisbon

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Client:

Cross Boarder Talents

Location:

Lisbon, Portugal 

Job Category:

Customer Service

Salary:

- per month

EU work permit required:

Yes
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Job Reference:

052019 - 06

Job Views:

319

Posted:

31.10.2019

Expiry Date:

03.12.2019
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Job Description:

Interested in social media regulation, online free speech, internal controls, support for vulnerable sections of the society or maybe even EU policy making? Have an eye for detail and a passion for process and want to work for a global company as a Quality Assurance Analyst for the world’s best loved video-sharing website? Apply now!

Please note: only candidates with a valid work permit for Portugal or EU passport can be considered.

Day-to-day responsibilities:
 Works closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical
 As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work.
 Delivers “just-in-time” training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis
 Actively re-reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
 Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
 Mentors auditors on the use of audit tools and systems
 Develops process documentation and aggregates feedback about the functionality of audit tools

 

Job Requirements:

Basic Qualifications:
 Fluent in English and Arabic, valid work permit for Portugal or EU passport
 Minimum 1 year of experience within an audit or quality environment performing quality control andquality analysis
 Strong functional experience with Microsoft Excel (PivotTable, charts, statistical functions) required
 Proficiency in Microsoft Word and PowerPoint / Client Slides / Client sheets
Professional Skills Requirements:
 Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels
 Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
 Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard
 Proven track record of collaborating with cross-functional groups to produce results
 Passion for social media. 
 Conversant with channels that provide on demand Video
 Neutral mindset to alternative video content that needs classification
 

Salary Benefits:

Offer
 Pleasant and inspiring working atmosphere
 Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
 Professional development and clear career path
 Training & development opportunities
 Competitive salary & relocation allowance

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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Company Profile


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