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Greek Team Leader, Lisbon



Cross Boarder Talents


Lisbon, Portugal 

Job Category:

Customer Service

EU work permit required:


Job Reference:

052019 - 08

Job Views:




Expiry Date:


Job Description:

Interested in social media regulation, online free speech, internal controls, support for vulnerable sections of the society or maybe even EU policy making?
Want to work for a global company as a Content Review Team Lead for the words best loved video-sharing website? You do? Well then, apply now and you could be responsible for assisting the Manager in meeting site metrics and goals, and supervise a team of up to 20 moderators.

You have the opportunity to provide dynamic service and support for our clients within the cutting edge world of technology. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. 

Please note: we can only consider candidates holding an EU passport or a valid work permit for Portugal.

These are some of the qualities and areas of interest we are looking for in our Team Leaders:

Day-to-day responsibilities:
 Leading a high-performing team through an exciting transition to build problem solving, critical thinking,analytical and technical capabilities.
 Provide mentorship, guidance, and career development to your team.
 Monitor queues for variations and make adjustments as necessary to meet SLAs.
 Implement escalation channels in accordance with mutually agreed upon procedures
 Influence team strategy through effective communication.


Job Requirements:

Basic Qualifications:

 Fluency in English and Greek
 Bachelor’s Degree OR 3 years relevant work experience 
 Supervisory experience and experience managing projects to established SLAs 
 Flexibility to work shifts including evenings and weekends
 Proficiency in Client products, including email, Calendar, Client Drive 

Professional Skills Requirements:
 Excellent communication (verbal and written), facilitation and interpersonal skills.
 Ability to manage multiple tasks simultaneously and thrive in a complex, fast-paced environment withmultiple priorities
 Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making 
 Quick learner and adaptable to learn new processes, concepts, and skills 
 Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard 
 Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment 
 Passion for social media. Conversant with channels that provide on demand Video
 Neutral mindset to alternative video content that needs classification

Salary Benefits:

 Pleasant and inspiring working atmosphere
 Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
 Professional development and clear career path
 Training & development opportunities
 Competitive salary & relocation allowance

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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