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Japanese, Indonesian and Thai Tech Support, Lisbon



Cross Boarder Talents


Lisbon, Portugal 

Job Category:

Customer Service, Technical


- per month

EU work permit required:


Job Reference:

052019 - 07

Job Views:




Expiry Date:


Job Description:

To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed 
and professionalism. To perform data entry and use software programs. Research skills are required to troubleshoot customer 

Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her 
 Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as 
possible, recognizing more complex problems and escalating accordingly 
 Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software, 
in some cases, using communication skills to direct customers to third parties or other locations for further support. 
 Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems. 
 Tracks and follows cases to ensure that they closed in an efficient and timely manner. 
 Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our 
customers at all times. 
 Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and code 
 Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved. 
 Be positive and proactive and have a desire for positive improvement in quality. 
 Takes on board feedback and adapt skills accordingly. 
 Other duties as assigned. 

Job Requirements:


 Graduates of High School (preferable: College, University) 
 Native or fluent Japanese, Indonesian and Thai speakers 
 Fluent English (Proficiency level) 
 Good Knowledge of PC (hardware, software, internet) 
 Windows, MS Office Suite, Skype, IOS, Windows Media Player, Windows Messenger, Kaspersky Products 
 Excellent communication skills 
 Strong team spirit 
 Passionate about customer services 


Salary Benefits:

Job Type Contract: 

Fixed term contract: 12 Months 
Working hours is 8 hours per 
day/5days per week 
Working hours based on client’s 
needs , mainly Monday – Sunday 

Job Location - Oeiras Portugal

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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Company Profile

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