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Employers

Italian, Polish, Spanish, Czech SERVICE SUPPORT AGENT, Lisbon

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Location:

Lisbon, Portugal 

Job Category:

Customer Service

Salary:

- per month

EU work permit required:

Yes
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Job Views:

150

Posted:

02.03.2020

Expiry Date:

16.04.2020
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Job Description:

Who we are?

 

CBT is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.

 

By facilitating talents mobility worldwide and keeping the recruitment process short and simple, we save costs to our business partners (companies, talents and recruitment partners), help our talents to boost their careers and help our clients to boost their productivity.

 

As a Service Desk Representative, you will be the main point of contact for technical and customer support issues across Europe.

 

• Act as the primary country contact for customers on all escalations.

• Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.

• Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems.

• Facilitate or escalate customer issues and complaints, both internally and externally.

• Co-ordinate all consumable calls in order to enable dispatch of Client & Multi-vendor consumables to customers.

• Co-ordinate all Break/Fix calls in order to enable dispatch of Client & Multi-vendor engineers to customers.

• Liaise with Various Helpdesks, Client and Third-Party Service Providers escalating through these avenues to close.

• Flexibility to take on additional tasks as directed by Team Lead.

• Validate Customer details and requirements on data entry, categorize and deal with appropriately.

• Maintain accurate database information.

• Obtain call closures details on all dispatched calls.

Job Requirements:

High School Diploma / (GED) /

Secondary School GCSE or equivalent

Leaving Certificate

 

Experience:

• Minimum of 2 years working experience as Team Leader within a shared services environment.

Qualities, Skills & Knowledge:

• Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office

• Working knowledge of a customer focused environment.

• Experience of corporate operations helpful but not essential

• Proven record of delivery of excellent customer service with a minimum 6 months’ experience in multi-cultural customer service Call Centre environment

• Effective interactive skills and ability to work as part of a team

• Able to control interactions with customers using persuasion and influencing skills

• Aptitude for understanding and solving problems in a methodical and logical manner

• Willing to assume responsibility for customer problems

• Able to maintain and project a helpful and courteous attitude in any

circumstances

• Resilient under pressure and adaptable to unseen work demands

• Flexible attitude towards working patterns including early starts, & Bank Holidays

 

 

Languages:

• Italian, Polish, Spanish, Czech 

• English C1

 

Salary Benefits:

• Competitive Salary
• Health Insurance
• Life Insurance
• Meal allowance on card
• Career Progression
• Personal and Professional Development Programs
• Access to In-house Olympic Indoor Pool, Gym, Football Court
• Fitness Classes available: Zumba, Step, Aerobic, Stretching, Pilates, Yoga
• 3 days paid per year of absences
• In-house Doctor & Pharmacy Pick up Point
• Staff Canteen & Vending Machines @ affordable prices
•Referral Program
•Parenthood Program

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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