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Dutch Speaking Customer Service Agent - Porto, Porto



Porto, Portugal 

Job Category:

Customer Service

EU work permit required:


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Job Description:

Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements:


* Establish an efficient, courteous and personalized contact with customers by phone, in Dutch.
* Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.
* Being multitasking and adapting to a very dynamic environment.
* Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.
* Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.
* Establish and maintain effective collaboration with client’s partners.
* Be able to maintain a constructive state of mind even in difficult situations.


* Fluency in written and spoken Dutch and English.
* Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount.
* Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.
* Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.
* Teamwork - Passion for teamwork.
* Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
* Communication - Excellent verbal and written communication.
* Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy.
* Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.
* Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.
* Availability - Flexibility - Work in rotary schedule.

Desired criteria:

* Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers.
* You are passionate,
* You have excellent oral and written communication skills,
* You want to deliver excellent customer service,
* You pay attention to detail,
* You are creative,
* You can work in a work environment with short delays and high volume.
* Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction).
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