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Employers

Gaming Support (German), Lisboa

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Location:

Lisboa, Portugal 

Job Category:

Customer Service, Telecommunication, Information Technology

Salary:

€900.00 - €1,300.00 per month

EU work permit required:

Yes
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Job Reference:

Gaming Support (German)

Job Views:

2920

Posted:

27.01.2016
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Job Description:

Do you enjoy video games? Would you like to work in an industry that has grown steadily for the last years and is predicted to continue to do so in the future? Would you like to have an international experience to enrich yourself and your CV? If your answer is yes, have a look at the job offer below!

To work in Lisbon, Portugal, our costumer is looking for a Gaming Support Agent fluent in German to manage the incoming phone inquiries. The main daily activities will be:

To receive and place telephone calls; and maintain solid customer relationships byhandling their questions and concerns with speed and professionalism.
To perform data entry and use software programs. Research skills are required to troubleshoot customer problems.
We Ask:

Graduates of High School (preferable: College, University)
Native or fluent GERMAN speakers
Fluent English (Proficiency level)
Good Knowledge of PC (hardware, software, internet)
Ease of use of Windows, MS Office Suite, Skype, IOS, Windows Media Player,Windows Messenger, Apple Products, X-Box
Excellent communication skills
Strong team spirit
Passionate about customer services (desirable) with experience at least 3 months in similar position (technical support & customer service)
Responsibilities:

Strives towards customer retention and loyalty, fully supporting the customerto achieve a successful outcome to his/her enquiry.
Follows standard diagnostic procedures with an emphasis on handling the mostfrequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly
Provides basic to moderately complex support to all customers on the client’sproducts, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support.
Logs calls from customers into the customer relationship database and followescalation procedures to resolve problems.
Tracks and follows cases to ensure that they closed in an efficient and timelymanner.
Provides and maintain strong, professional relationship with all of the client’scustomers and show empathy for our customers at all times.
Follows Contact Centre procedures and ensure availability to take calls,adopting the call handling procedure and code guidelines.
Provides feedback on a daily basis to the Team and ACMs on new/emergingissues that have identified and work to proactively highlight areas that need to be improved.
Be positive and proactive and have a desire for positive improvement in quality.
Takes on board feedback and adapt skills accordingly.
Other duties as assigned.

We Offer:

Competitive salary (900€ with taxes already applied), allowing for a good quality of life consisting of fixed salary+ productivity prizes.
Real opportunities for career growth
Good multicultural work environment
Good office conditions in a new building, conveniently served by publictransportation and with all sort of shops and services in the vicinity
Accommodation provided free of charge for 1 month
Airline ticket refund
To apply to this position, forward your CV in English to frederico.pereira@cbtalents. com

Job Type: Full-time

Salary: 900.00€ /month
 

Employment Type:

Full time, Contractor
Company Info
Cross Border Talents

Lisboa, Lisboa, Portugal
Phone:
Web Site: www.cbtalents.com
Save Contact
Company Profile


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