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Employers

Costumer Service - SPANISH, Lisbon

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Client:

Cross Border Talent

Location:

Lisbon, Portugal 

Job Category:

Administrative, Internet, Customer Service, Technical, Telecommunication

Salary:

1045,72 - per month

EU work permit required:

Yes
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Job Views:

2379

Posted:

14.03.2016
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Job Description:

Cross Border Talents (www.crossbordertalents.com) has an offer for you at the Contact Centre in Greece. At the moment we are looking a for a Spanish speaker who also speak a second language, to fill a technical role in a multinational Contact Center Company in Athens.

The conditions are according to the following requirements:
You will be working for one of the best known, largest and most well respected multilingual Contact Centers worldwide; employing several thousand people around the globe, with offices in over 47 countries. The Contact Center handles more than 20,000 telephone based customer service projects every year on a global basis.

Responsabilities

  • Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.
  • Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly
  • Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support.
  • Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
  • Tracks and follows cases to ensure that they closed in an efficient and timely manner.
  • Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times.
  • Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and code guidelines.
  • Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved.
  • Be positive and proactive and have a desire for positive improvement in quality.
  • Takes on board feedback and adapt skills accordingly.
  • Other duties as assigned.

 

Job Requirements:

 

Prerequisites

  • Graduates of High School (preferable: College, University)
  • Native or fluent SPANISH speakers
  • Fluent English (Proficiency level)
  • Good Knowledge of PC (hardware, software, internet)
  • Windows, MS Office Suite, Skype, IOS, Windows Media Player, Windows Messenger
  • Excellent communication skills
  • Strong team spirit
  • Passionate about customer services

 

Salary Benefits:

Other Benefits:

  • Monthly Bonus:  0-200 EUR
  • Travel Expenses : Paid by our client;
  • Accommodation : Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations.
  • The company also offers Greek lessons , free Real Estate Agency fee & other Benefits.

Job Type: Full-time

 

Employment Type:

Full time
Company Info
Cross Border Talent
Espaço Amoreiras - Centro Empresarial Rua Dom João V, nº24
Lisbon, Portugal
Phone: +351210415943
Web Site:
Save Contact
Company Profile


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