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Swedish Customer Service Team Leader, Lisbon



Lisbon, Portugal 

Job Category:

Customer Service

EU work permit required:


Job Views:




Job Description:

Client Details
Our client is a highly recognized Multinational with offices all across the world.
They are currently hiring for their Lisbon Office in 
Portugal, a Swedish Customer Service Team Leader
Key Responsibilities
  • Lead and support your team;
  • Resolve escalated guest queries effectively;
  • Responsible for his Team to achieve the performance targets and quality standards of the company;
  • Effectively manage conflicts and change with positive results;
  • Developing effective measures of supervision and training regarding the development of the agents;
  • Build a strong sense of purpose and engage the team to work together to achieve the goals;
  • Ensuring optimal compliance with trade agreements;
  • Identify areas of improvement and act upon;
  • Performing the necessary administrative and customer service tasks for a World leading IT manufacturer.

Job Requirements:

  • Bachelor's degree or equivalent management experience in an international environment (minimum 1 year);
  • Passion to service end-customers (B2C);
  • You are efficient, organized, adaptable and capable of working independently in carrying out your day-to-day tasks;
  • Excellent communication skills & high focus on customer satisfaction;
  • Native language skills in Swedish and advanced English writing and speaking skills, any additional language is a strong plus;
  • Knowledge and experience in service center for IT products / services/ gaming sector;
  • Very good PC skills-proficiency in the use of Microsoft Office;
  • Able to work various shifts if required (day shift, late shift or weekend shift). 

Salary Benefits:

  • Relocation package;
  • Join an Award winning team;
  • Modern working environment at an attractive location in Porto and Lisbon;
  • A multinational environment, different nationalities and cultures to work every day;
  • An environment that understands and encourages work-life balance.

Employment Type:

Full time
Company Info
Hyve Recruitment

Matosinhos, Porto, Portugal
Web Site: www.hyverecruitment.com
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Company Profile

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