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Employers

English Speaker Costumer Service, Greece

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Location:

Greece, Portugal 

Job Category:

Customer Service, Technical, Telecommunication

Salary:

€1,055.00 - €1,255.00 per month

EU work permit required:

Yes
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Job Views:

2274

Posted:

19.09.2016
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Job Description:

POSITION : ENGLISH SPEAKER - TECHNICAL SUPPORT AGENT AT ATHENS

Cross Border Talents (You can apply or contact us using the Apply Online Box below)) )has an offer for you at the Contact Centre in Greece. At the moment we are looking for English speakers, who also speak a Greek as second language, to fill several positions in a multinational Contact Center Company in Athens, Greece.
You will be working for one of the best known, largest and most well respected multilingual Contact Centers worldwide; employing several thousand people around the globe, with offices in over 47 countries. The Contact Center handles more than 20,000 telephone based customer service projects every year on a global basis

Job Description / Tasks

•    To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed and professionalism
•    To perform data entry and use software programs 
•    Research skills are required to troubleshoot customer problems

Responsabilities 
•    Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry
•    Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly
•    Provides basic to moderately complex support to all customers on the client’s products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support.
•    Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
•    Tracks and follows cases to ensure that they closed in an efficient and timely manner
•    Provides and maintain strong, professional relationship with all of the client’s customers and show empathy for our customers at all times

Job Requirements:

•    Native English 
•    Good Knowledge of PC (hardware, software, internet)
•    Windows, MS Office Suite, Skype, IOS,  Windows Media Player, Windows Messenger and Apple Products
•    Excellent communication skills
•    Strong team spirit

Salary Benefits:

•    Travel Expenses: Paid by our client (only in EU)
•    Accommodation: Our client offer the first 15 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations
•    The company also offers Greek lessons, free Real Estate Agency fee & other Benefits
•       14Th Months Payment
Company Info
Cross Border Talents
Espaço Amoreiras - Centro Empresarial
Lisbon, Portugal
Phone: 210415943
Web Site: www.crossbordertalents.com/en
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Company Profile


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