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German Supervisor (m/f) – Lisbon, Lisboa



Lisboa, Portugal 

Job Category:

Customer Service

EU work permit required:


Job Reference:


Job Views:




Expiry Date:


Job Description:

As a Supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage them on a day-to-day basis.
Main Responsibilities:
  • Ensuring the team’s development, monitoring and evaluation;
  • Motivating the team;
  • Managing the team daily, according to internal policies;
  • Ensuring the accomplishment of the Key Performance Indicators;
  • Developing action plans for continuous improvement.

Job Requirements:

  • Native German speakers (mandatory);
  • Fluency in English (mandatory);
  • Experience managing contact center teams (mandatory);
  • Experience in Optical or Pharmaceutical areas (preferable);
  • MS Office knowledge;
  • Team spirit;
  • Ability to make decisions under high levels of stress.

Salary Benefits:

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Young, dynamic and multicultural environment;
  • Possibility to live in one of our apartments;*
  • Initial flight expenses refund;*
  • Annually complementary return flight to your home country (within Europe);*
  • Free Portuguese language courses, sport activities and organized events.
*only international applicants: http://www.youtube.com/watch?v=Cdg8dv3pVpI

Employment Type:

Full time
Company Info
Teleperformance Portugal
Avenida Álvaro Pais 2, Edificio Marconi 1600-007 Lisboa
Lisboa, Lisboa, Portugal
Phone: 00351 21 311 3900
Web Site: http://jobs.teleperformance.pt/de-de/
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