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Dutch Customer Service for Social Media (m/f) - Lisbon, Lisboa



Teleperformance Portugal


Lisboa, Portugal 

Job Category:

Customer Service, Internet, Telecommunication


- per month

EU work permit required:


Job Reference:


Job Views:




Expiry Date:


Job Description:

Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.

Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? 
Social interaction has been reinvented, support a number one networking company with hundreds of millions of daily users.


•  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;
•  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
•  Provide pre and post-sales support for all self-service products;
•  Provide product and tool support to enhance clients’ experience; 
•  Identify trends and solve problems facing multiple SMB clients;
•  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
•  Provide vital product insights and feedback from our customers to engineering.

Job Requirements:

•  Native Dutch Speaker;
•  Good knowledge of English (B2 level);
•  Familiarity with online advertising products and social media;
•  +1 year working in a customer support related role;
•  Excellent communication skills: verbal, written, listening skills;
•  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
•  Availability Monday to Sunday, including rotating weekends;
•  Experienced in Call Center environment / Customer Support role;
•  Ability to multi-task and work under pressure.

Salary Benefits:

•  Excellent work opportunity in a leading multinational company;
•  Stable work and career progression;
•  Intensive training and integration phase;
•  Private health insurance after 6 months of employment;
•  Fixed-term, renewable employment contract;
•  Long-term career opportunities;
•  Reimbursement of your initial flight costs after 9 months and airport pick up; 
•  Annually complementary return flight to your home country (within Europe);
•  Possibility to live in one of our apartments;
•  Free organized sport activities and events.

Employment Type:

Full time

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Company Info
Teleperformance Portugal
Avenida Álvaro Pais 2, Edificio Marconi 1600-007 Lisboa
Lisboa, Lisboa, Portugal
Phone: 00351 21 311 3900
Web Site: http://jobs.teleperformance.pt/de-de/
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