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Employers

French Team Leader (m/f) Relocation to Lisbon included!, Lisboa

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Location:

Lisboa, Portugal 

Job Category:

Accountancy, Internet, Sales

Salary:

- per month

EU work permit required:

Yes
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Job Reference:

TL-FR-EJ

Job Views:

714

Posted:

16.11.2018

Expiry Date:

30.12.2018
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Job Description:

Each sales team leader will be responsible for his / her team's success in delivering quality sales. Their principal role will be that of a coach and motivator to his / her team, a subject matter expert and a driver and implementer of initiatives to build the sales culture. 
He / she will be required to take a proactive approach to the coaching and development of the agents' skills, and must spend at least 80% of their time in this activity. This time should be spent on a number of activities, all with the focus of selling.

Responsibility
• Driving and embedding the right sales culture;
• Individual agent sales coaching;
• Team meetings, buzz sessions and briefings;
• Keeping the team informed of successes and progress;
• Rewards - individual and team; spot prizes;
• Identifying barriers to sales, and driving their managers and / or D&G to remove these barriers.

Job Requirements:

• French native speaker;
• Good level of English (B2 min);
• Experience in Contact Center environment; 
• Excellent written, verbal and customer service skills;
• Excellent organizational skills and detail-oriented approach to problem solving; 
• Understand departmental policies and procedures;
• Demonstrated proficiency in multi-tasking and prioritization;
• Able to adapt quickly to changes in workflow;
• Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.

Salary Benefits:

• Excellent work opportunity in a dynamic leading multinational company; 
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development; 
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Young, dynamic and multicultural environment;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.

We are looking forward to receive your application.

Employment Type:

Full time

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Company Info
Teleperformance Portugal
Avenida Álvaro Pais 2, Edificio Marconi 1600-007 Lisboa
Lisboa, Lisboa, Portugal
Phone: 00351 21 311 3900
Web Site: http://jobs.teleperformance.pt/de-de/
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