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Employers

French Speaking Customer Service, Porto

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Location:

Porto, Portugal 

Job Category:

Customer Service
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EU work permit required:

Yes
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Job Reference:

3109

Job Views:

44

Posted:

22.05.2018

Expiry Date:

06.07.2018
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Job Description:

Our client, an established company with offices in Portugal, is looking for an French speaking Customer Advisor to join one of their projects.

Duties:
  • Providing inbound support to French customers by phone, chat or email. 
  • Providing support through email and mail in English.
  • Dealing with service requests and/or troubleshoot quality issues with the client's products
  • Creating and updating customer profiles
  • Providing additional information (e.g. offers and product features),
  • Proactively conveying education on product
  • Performing contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the products. 
Requirements:
  • Native level of French language mandatory
  • Fluent level of English
  • Experience within a call center environment considered an asset
  • Excellent communication skills
  • Empathetic, friendly and customer focused
  • Capable of adapting communication tone
Send your CV to careers@spotonconnections.com

Employment Type:

Full time
Company Info
SpotOn Connections


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