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MPN/CSP Partner Advocate: Frontline Lisbon Portugal, Lisbon



Lisbon, Portugal 

Job Category:

Customer Service

EU work permit required:


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Job Description:

The MPN/CSP Partner Advocate: Frontline is responsible for being the first point for contact via chat or phone in English for partner queries and obsessing over their needs while delivering a world-class engagement experience and resolving their issues quickly and completely.

Part of your daily activities will be:

•Answer incoming inquires via any applicable support channel (phone, chat, online submission, etc.);
•Conduct proactive outreach to partners either as part of an open case or for a campaign as needed;
•Help drive partner satisfaction by providing accurate information, prompt call backs, and timely follow-ups on all action items;
•Ensure that customers and partners are aware of, and can take advantage of, all relevant offerings, resources and services.

Job Requirements:

Your profile: 

● Fluency in English (at least C1 level, ideally native) 
● Can read, write, comprehend and have basic conversation in English 
● Availability to work on a three-shift mode (7 days a week) 
● Excellent communication (verbal and written) and interpersonal skills 
● Quick learner and adaptable to learn new processes, concepts, and skills 
● Excellent organizational and time management skills 
● Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard 

Salary Benefits:

We offer: 

● Pleasant and inspiring working atmosphere 
● Opportunity to be part of a rapidly expanding global organization with irreproachable reputation 
● Professional development and clear career path 
● New office facilities in a convenient location in Lisbon 
● Training & development opportunities 

Employment Type:

Full time
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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