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Employers

Arabic Customer Delight Representative, Lisbon

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Location:

Lisbon, Portugal 

Job Category:

Customer Service

Salary:

- per month

EU work permit required:

Yes
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Job Reference:

09201819

Job Views:

247

Posted:

15.11.2018

Expiry Date:

20.12.2018
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Job Description:

Our client is worldwide leader in Customer Experience Management and shared services for international markets. With our team of 5.000 employees we are providing services to around 56 countries in 28 different languages.
 
In 2015, our client was is considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
 
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
 
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
 
As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.

You will be responsible for the following tasks:
 
  • Provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - chat, email and phone;
  • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  • Provide pre and post-sales support for all self-service products;
  • Provide product and tool support to improve clients’ experience;
  • Identify trends and solve problems facing multiple SMB clients;
  • Providing vital product insights and feedback from our customers to engineering.
 
 
 

Job Requirements:

Native Arabic Speaker;
 
  • Good knowledge of English (B2 level)
  •  Familiarity with online advertising products and social media;
  • +1 year working in a customer service related role;
  • Excellent communication skills: verbal, written, listening skills;
  • Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on pro-gress and pro-actively identify areas where clients can improve how they use our solu-tions.
 Work Schedule
 40 Hours per week on a rotational shift pattern from Monday to Sunday 7.00am to 5.00 pm. 


 

Salary Benefits:

What our Clients offer

Competetive Salary
Fixed Bonuses: Holiday Bonus and Christmas Bonus are paid every month, independent of assiduity or perfor-mance.

Relocation Package
 
Welcoming at the airport
Accommodation provided on arrival
Reimbursement of travel costs (after 9 month contract period)
Portuguese language course
Free organized sport activities and events.
 
Reasons to join us
 
Start an international career;
Be part of a successful and growing company;
Being involved in projects for worldwide brands;
Meet people from all over the world, making friendships for life; Develop your language skills in an international environment; Join the company elected Great Place to Work;
Keep in touch with your home country, working with your native language; Take advantage of our frequent internal career opportunities;
Enjoy the job security and long-term employment perspective of an industry-leading, global company.

 
 
Company Info
Cross Boarder Talents
Tagus Park, Núcleo Central 100, Escritórios 293, 294 e 295. 2740-122 Oeiras - Portugal
Lisbon, Lisboa, Portugal
Phone: +351 215 836 491
Web Site: cbtalents.com
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Company Profile


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