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Employers

German speaking Guest Services Agent, Cape Town

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Location:

Cape Town, South Africa 

Job Category:

Customer Service
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Job Views:

136

Posted:

31.05.2019

Expiry Date:

15.07.2019
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Job Description:

Are you fluent in German and looking to work in a stylish urban resort elevated on a hillside with panoramic views in Cape Town, South Africa, whilst working with a team that is built on mutual respect, collaboration, and excellent service? This company have an amazing opportunity for a German speaking Guest Services Agent to join their team! This team’s culture is personified by its employees, people who share a single focus and are inspired to offer great service. Does this sound like you? Keep reading!
 
Your key job responsibilities as the German speaking Guest Services Agent in Cape Town, South Africa will include:
 
  • To act as an ambassador, displaying a great sense of style and conveying to the guest a sense of assurance
  • Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers’ needs, and respond promptly with your personal spirit, however busy and whatever time of day
  • Create memorable experiences with a fantastic, welcoming personality that can relate to guests & team members
  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
  • Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
  • Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
  • Calmly and confidently communicate with and dispatch appropriate emergency personnel

Job Requirements:

Requirements for this German speaking Guest Services Agent in Cape Town, South Africa:
 
  • Fluent in German and English. Providing amazing experiences requires the ability to communicate fluently
  • Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
  • Previous experience passionately providing service to others and assisting with emergency situations
  • People Person. The best part of serving others is creating experiences for them that go beyond the expected
 
If you meet the above requirements for this German speaking Guest Services Agent in Cape Town, South Africa, we would like to hear from you. Please send your CV through to contact@languagerecruiters.com today!

Employment Type:

Full time
Company Info
Language Recruiters

Cape Town, South Africa
Phone: +27 21 201 7373
Web Site: www.languagerecruiters.com
Save Contact
Company Profile


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