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Italian Customer Service Host, Cape Town



Cape Town, South Africa 

Job Category:

Customer Service, Telecommunication

Job Reference:

Italian Customer Service Host

Job Views:




Expiry Date:


Job Description:

The Department:
Our foreign customer service teams, like our English teams, consist of specialist hosts who have knowledge and understanding of the customers within their specific regions. These highly skilled and professionally trained hosts deliver the same levels of service, but in multiple foreign languages. German, Dutch, Italian, French, Swedish, Finnish, Norwegian, Greek, Russian, Japanese, Spanish and Portuguese are among some of the many languages we sustain.
Purpose of the Role:
This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the e-commerce industry, we provide excellent services to our international clients and their businesses. The core element of Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high-potential allowing them to develop their career and themselves within the business.
We are an international company with offices in London, Cape Town and Malta. London will also be your first stop where you will complete your training and will start working while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.
Once your visa has been processed and the time has come for you to relocate to Cape Town, once again relocation assistance is provided by covering flights, shuttle service from the airport and 3 months of free accommodation. Our Cape Town office also offers many perks such as a free meal daily, free access to our gym, return flight home once per year, awesome coffee from our onsite coffee bar and Friday bar. We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.
Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.
Duties include, but not limited to:
·         Responding to customer queries by telephone, email and online chats in Italian Language
·         Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
·         Processing pertinent information into relevant databases
·         Customer relationship building & management
·         Problem solving tasks during shift
·         Handling and taking full responsibility for customer related queries
·         Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
·         Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Job Requirements:

Essential Criteria:
·         Italian as home/first language essential
·         Fluent in English; able to communicate effectively (read, write and speak fluently)
·         Be available for 24/7 shift rotations
·         Completed high school qualification
·         2 years’ work experience post qualification
Desirable Criteria:
·         Be in a possession of a degree or a diploma
Person Specifications:
·         Adaptability / Flexibility
·         Team Orientation
·         Interpersonal Skills
·         Effectiveness & Delivery
·         Planning & Organizing
·         Problem Solving
·         Time Management
·         Customer Focus
·         Customer Orientation
·         Stress Tolerance

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process
*Shortlisted candidates may need to complete an assessment

Employment Type:

Full time
Company Info
Digital Outsource Services
Century City Boulevard
Cape Town, South Africa
Phone: +27(0)214405122
Web Site:
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